Terms of Use

1. Acceptance of these Terms

These Terms of Use (the "Terms") are a binding agreement between you and Mind Refuge. They govern your access to and use of:

• The Mind Refuge iOS and Android applications (the "App")
• The Mind Refuge website at mindrefuge.ca and any subdomains we operate (the "Site")
• All audio sessions, library resources, and related features (together with the App and the Site, the "Services")

By accessing or using any part of the Services, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Who we are

The Services are operated by 9406-0548 Québec Inc., doing business as Mind Refuge ("Mind Refuge", "we", "us", "our"), a corporation established under the laws of the Province of Quebec, Canada.

• Contact: info@mindrefuge.ca

3. The Services

The Services consist of a digital wellness platform that provides self-guided educational and wellness resources designed to support personal development and well-being. The Services are intended solely for general educational and self-improvement purposes. They are not healthcare services, psychotherapy, counselling, diagnosis, treatment, or any other regulated professional services. The Services currently include:

• Personalized hypnosis sessions — audio assembled from the selections you make in the guided creation wizard, intended to support adults, and voiced by a certified hypnotherapist. Although each session is tailored to your selections, it does not constitute individualized medical, psychological or therapeutic advice, and Mind Refuge does not guarantee any particular outcome, benefit or result from its use.
• Library resources — audio, video, and articles for general wellness and self-improvement.
• Waitlist — where a feature is not yet released, the Site may let you join an email waitlist to be notified at launch. Joining the waitlist creates no obligation for you to purchase anything, and none for us to release any feature by any date.

4. Not medical or mental-health care

The Services do not provide medical advice, diagnosis, psychotherapy, or treatment, and nothing in the Services creates a physician-patient, therapist–client, psychologist-client or other healthcare-provider relationship.

The resources in the Services (including self-hypnosis, movement and breathing exercises, and emotional-processing exercises) are a complement to professional care, never a replacement for it. You remain solely responsible for making decisions regarding your physical health and should consult a qualified healthcare professional before making any decision relating to your care or treatment. Do not stop, start, or change any medication or treatment because of anything in the Services.

The Services are not intended to diagnose, prevent, monitor, treat or cure any physical or mental health condition. Always seek the advice of a qualified healthcare provider with any questions about a medical or mental-health condition.

If you are experiencing a medical or mental health emergency, are in crisis, or believe you may harm yourself or others, stop using the Services and contact emergency services by calling 9-1-1, or call or text 9-8-8 (Canada's suicide crisis helpline), immediately. Mind Refuge does not monitor users or provide emergency assistance.

5. Safety first: using the resources responsibly

The Services include videos, audio, and written resources. Some guide you into a deeply relaxed state, some invite you to move your body, and some invite you to explore and release strong emotions. Each of these carries its own considerations, so please read this section in full and use every resource within your own physical and emotional limits.

For all resources, you agree to:

• Use each resource only in a safe, comfortable place, and stop immediately if you feel pain, dizziness, distress, or any discomfort.
• Consult a qualified healthcare provider before you begin if you have any physical or mental-health condition that could be affected, if you are pregnant, if you are recovering from an injury or surgery, or if you are unsure whether an activity is right for you.

For hypnosis and any other audio or video that relaxes you deeply, you also agree to:

• Never listen or watch while driving, cycling, operating machinery, or doing anything that requires your full attention or could pose a risk to your safety or the safety of others.
• Use these only when you can safely close your eyes and let yourself relax completely.
• Consult your healthcare provider first if you have epilepsy, a seizure disorder, psychosis, schizophrenia, or another condition that may be affected by deep relaxation or suggestion.

For movement, breathing, and physical exercises, you also agree to:

• Move only within a comfortable, pain-free range, and never push past what your body can safely do.
• Make sure you have clear space around you, and stop and rest if you feel faint, short of breath, or unwell.
• Get medical clearance first if you have any heart, respiratory, musculoskeletal, or other condition, or any injury, that physical activity could affect.

For emotional and cathartic exercises, you also agree to:

• Take part only when you feel ready, and ideally when support is available to you.
• Stop, take a break, or reach out for professional support if a resource brings up feelings that are overwhelming or hard to manage on your own.

If you experience discomfort, distress, anxiety, dizziness, or any unexpected physical or emotional reaction while using the Services, stop using the resource immediately and, where appropriate, seek advice from a qualified healthcare professional.

You choose which resources to use. You alone are responsible for determining whether any exercise, hypnosis session or other resource is appropriate for your personal circumstances and health condition. You assume all risks associated with your use of the Services.

6. Eligibility and age

• The Services are intended for users 13 years of age and older.
• If you are under 18, you may use the Services only with the knowledge and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use.
• Purchases may only be made by users who have reached the age of majority in their jurisdiction, or through a parent or guardian's account with their consent.

7. Purchases, billing and refunds

• Prices and taxes. Applicable taxes will be charged where required by law. Prices, taxes, and what each purchase includes are displayed before you confirm a purchase, in the App's purchase screen or on the Site.
• Apple In-App Purchases. Purchases made inside the App are processed by Apple. Your payment information is handled by Apple, not by us, and Apple's terms apply to the transaction. Refund requests for in-app purchases are made through Apple (reportaproblem.apple.com). When Apple notifies us that a purchase was refunded, we deactivate the corresponding paid content.
• Google Play In-App Purchases. Purchases made inside the App on an Android device are processed by Google through Google Play's billing system. Your payment information is handled by Google, not by us, and Google Play's terms apply to the transaction. You can request a refund through Google Play, in the Google Play Store app or at play.google.com under your order history. Within 48 hours of purchase, refund requests are handled by Google; after 48 hours, Google may direct you to us, and we may grant a refund through the Google Play Console in accordance with this section and applicable law. When a refund is issued, access to the corresponding paid content ends.
• Refunds. Because each personalized hypnosis session is generated specifically at your request based on the selections you make through the guided creation wizard, refunds are generally not available once the session has been generated and made available to you, except where required by applicable law or where a refund is granted through Apple or Google Play in accordance with their applicable policies.
• Quebec consumers. Nothing in this section limits the rights and remedies you have under the Consumer Protection Act (Quebec), including those applicable to distance contracts.

8. Your selections and content

• The choices you make in the creation wizard (your challenge, triggers, desired states, safe place, soundscape) remain yours.
• Your personalized hypnosis session is generated exclusively from the selections you provide. You are responsible for reviewing your selections before confirming your purchase.
• You grant us the limited licence needed to process those selections, assemble your personalized audio, store your session, and deliver it to you — as described in our Privacy Policy. We use them for nothing else.

9. Independent practitioners and third-party links

The App may include links to independent practitioners (for example, therapists, counsellors, or hypnotherapists) and to other third-party websites, platforms, and services, so that you can learn about them or book sessions directly with them.

These practitioners are independent third parties. They are not employed, supervised, controlled, or provided by us, and they do not act on our behalf. We do not deliver, review, or supervise their services. We do not verify their qualifications, licensing, certifications, professional standing or compliance with applicable laws.

Any session you book is a direct agreement between you and the practitioner. Booking and payment take place outside the App, on the practitioner's own site or booking platform, under their terms and privacy practices, not ours. We are not a party to that agreement and do not handle those payments. Any dispute arising from services provided by a practitioner must be resolved directly between you and that practitioner.

Featuring a practitioner's resources in the App, or providing a link to them, is not an endorsement, recommendation, or guarantee by Mind Refuge of that practitioner, their qualifications, licensing, competence, or the results of their services. You are responsible for deciding whether a practitioner is right for you and for verifying their credentials.

Once you leave the App or Site by following a link to a third-party website, platform or booking service, you do so entirely at your own risk. Mind Refuge has no control over, and assumes no responsibility for, any third-party website, platform, practitioner, or for the content, products, services or privacy practices made available through them. Any use you make of a third-party website or service is governed exclusively by that third party's terms, conditions and privacy policy. Any session, service or other interaction you have with a practitioner is solely between you and that practitioner, and any concern or dispute relating to such services must be addressed directly with the practitioner or, where applicable, the relevant professional regulatory body.

If you book care with a practitioner, any therapist–client or healthcare-provider relationship is with that practitioner, not with us. Our "Not medical or mental-health care" section continues to apply.

10. Our intellectual property

All content in the Services — including hypnosis scripts, voice recordings, music and soundscapes, text, graphics, logos, the "Mind Refuge" name, software, and the assembled audio files — is the property of Mind Refuge or its licensors and is protected by Canadian and international intellectual-property laws.

We grant you a personal, non-exclusive, non-transferable, revocable licence to stream and, where the feature allows it, download your sessions for offline use. You may not:

• Copy, redistribute, resell, publicly perform, or broadcast any audio session or library content;
• Use any content to train, fine-tune, or evaluate an AI or machine-learning model;
• Remove or alter any proprietary notice;
• Use the voice recordings to create derivative works, voice clones, or synthetic voices;
• Reproduce, extract, compile or use the hypnosis scripts, personalized sessions or other content made available through the Services for the purpose of creating a competing product or service.

11. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Interfere with or disrupt the Services, probe or test their vulnerabilities, or attempt to access non-public areas or other users' sessions;
• Scrape, harvest, or extract data from the Services by automated means;
• Misrepresent your identity or submit information that is false, fraudulent, or abusive.

12. Availability and changes to the Services

• Parts of the Services are in active development (pre-launch). Features, content, and pricing may change, and we may add, modify, or discontinue features at any time.
• We do our best to keep the Services available, but we do not guarantee uninterrupted or error-free operation — maintenance, updates, and events outside our control can cause downtime.
• If we permanently discontinue a paid feature you have purchased, we will provide a remedy consistent with applicable consumer-protection law.
• Mind Refuge does not guarantee the continued availability of any third-party practitioner, external website or linked resource.

13. Termination

• You may stop using the Services at any time. To request deletion of your data, see § 8 of the Privacy Policy.
• We may suspend or terminate your access if you materially breach these Terms (for example, redistribution of paid audio or attacks on the Services), after notice where required by law.
• Sections 4, 5, 9, 10, 13, 14 and 15 survive any termination.

14. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without warranties of any kind, and we make no guarantee about the results you will obtain — outcomes from self-hypnosis vary from person to person. The Services are intended solely for general educational and self-improvement purposes and should not be relied upon as medical, psychological or therapeutic advice.

Mind Refuge makes no representation or warranty regarding the qualifications, competence, availability or services of any third-party practitioner.

To the maximum extent permitted by applicable law, Mind Refuge, its directors, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, opportunity, or goodwill, arising out of your use of the Services.

Without limiting the foregoing, and to the maximum extent permitted by applicable law, Mind Refuge shall not be liable for any injury, illness, emotional distress, financial loss or other damage arising out of or relating to:

• your use or misuse of the Services;
• your reliance on information or resources made available through the Services;
• your decision to contact, retain or rely on any third-party practitioner;
• any services provided by a third-party practitioner;
• any third-party website, platform or external resource accessed through the Services;
• any decision to begin, modify or discontinue any medical, psychological or therapeutic treatment.

Consumer protection laws. Nothing in these Terms excludes, restricts or limits any rights or remedy that cannot be excluded, restricted or limited under applicable consumer protection laws, including the Consumer Protection Act (Québec). Any disclaimer, exclusion of warranties or limitation of liability contained in these Terms applies only to the extent permitted by applicable law.

15. Governing law and disputes

• These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
• Any dispute will be submitted to the competent courts of Quebec. If you are a consumer, this does not deprive you of the venue and remedies reserved to you by mandatory consumer-protection law.
• Before going to court, write to us at info@mindrefuge.ca — most issues can be resolved quickly and informally.

Nothing in these Terms creates obligations beyond those expressly assumed by Mind Refuge.

16. Changes to these Terms

• We may update these Terms from time to time — for example when we launch a new feature or change providers.
• The current version is always posted at mindrefuge.ca/terms, with the "Last updated" date above.
• For material changes, we will give you reasonable advance notice (in the App or by email where we have one on file), including the notice required for contract amendments under the Consumer Protection Act (Quebec).
• Your continued use of the Services after a change takes effect indicates acceptance of the changes, subject to any rights you may have under applicable consumer protection laws.

17. General provisions

Entire Agreement. These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Mind Refuge regarding your access to and use of the Services and supersede any prior understandings relating to the same subject matter.

Severability. If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

No Waiver. Our failure or delay in exercising any right or enforcing any provision of these Terms does not constitute a waiver of that right or provision, or of any other right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Mind Refuge may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, or as otherwise permitted by law.

18. Contact us

Questions about these Terms:

• Email: info@mindrefuge.ca

We respond within 30 days, usually within a week.